Update at 2 June 2022

Privacy Statement

This Privacy Statement gives you an overview of the processing of your personal data in the context of the use of the offers and online services in connection with the Websites on 12plus.fr / app.12plus.fr . This Privacy Statement also informs you about your rights under the EU Data Protection Regulation (“GDPR”) and the means to control your personal data and protect your privacy. Personal data is defined as all information that makes it possible to identify you as a person.

1. Personal Information the App Collects

When we make our Website available to you, we process personal data from various sources. On the one hand, this is data that we automatically process for each visitor when the Website is accessed. However, this may also include data which you have voluntarily provided to us or which is only processed when you use our services.

1.1 Data that we automatically collect when you visit our Website:

As soon as you visit the Website, you send technical information to our web servers, which we store in server log files. This happens regardless of whether you subsequently contact us (e.g. via the contact form). In any case, we collect the following access and web access data (which we call “Usage Data”):

  • the date and time of the visit and the duration of the use of the Website;
  • the IP address of your device;
  • the referral URL (the website from which you may have been referred);
  • the visited subpages of the Website;
  • and more information about your device (device type, browser type and version, settings, installed plug-ins, operating system).
Providing navigation data is necessary if you want to navigate and interact with our website. Any refusal to provide them would prevent you from browsing this website.

1.2 Other data

In connection with access to our Services, we may collect Personal Information, such as your name, shipping/billing address, email address, phone, bank account number, username, monthly shipment volume and any other information you enter in the request form, in the chat provided or via email. We collect or otherwise receive information when you register or open an account, sign in, or otherwise use a Service, call us for support, or give us feedback. We may also obtain information from other companies or third parties, such as when you synchronize a third party account or service with your 12plus Account, or when we may use service providers to supplement the Personal Information you give us (e.g., validate your mailing address) to help us maintain the accuracy of your data and provide you with better service. We may collect content or other information that you may provide or create when you interact with our Services.

2. How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

Third Party Service Providers :

We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, telephone communication, SMS (text messaging), advertising, print labels or performing analytics. These companies are authorized to use your personal information only as necessary to provide these services to us. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they're providing to us or on our behalf.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes we may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

4. Data storage and protection

We will store your personal data for as long as necessary to fulfill the purposes set out above, except where retention for a longer period is necessary to comply with applicable legislation or requests received from competent authorities. Personal data that we process on the basis of your consent is retained until your consent is revoked.

The data collected by the Site are mainly processed electronically using software and computer procedures suitable to ensure the technical and computer security measures.

5. Changes and updates

This policy may be subject to modification also as a consequence of any regulatory changes. We kindly invite you to periodically review this Privacy Policy for the latest information on our privacy practices.

6. Contacting us

For questions about this privacy policy, or our use of your personal information, cookies or similar technologies, please contact us by email at [email protected]. Please note that when you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

25 avenue trudaine, 75009 Paris
You can contact our Data Protection Officer at